This document is currently under legal review and is being continuously updated to comply with applicable legal requirements. The provisions herein represent a preliminary version and are subject to change without prior notice. We recommend checking this page regularly for updates. For questions, please contact hello@neoneobank.de.
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the "Responsible Party" section of this privacy policy.
How do we collect your data?
Your data is collected when you provide it to us. This could be data you enter in a contact form, for example. Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
The responsible party for data processing on this website is:
LUNA LTD
20 Wenlock Road
London, N1 7GU
United Kingdom
Represented by: Paul Kappel (CEO)
Email: hello@neoneobank.de
The responsible party is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).
Our website uses so-called "cookies." Cookies are small data packets and do not cause any damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.
Cookies can come from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g., cookies for processing payment services).
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
This data is not merged with other data sources. The collection of this data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of their website – for this purpose, the server log files must be recorded.
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested.
You have the right to receive free information about the personal data stored about you and a copy of this data at any time.
You have the right to request the immediate correction of inaccurate or completion of your personal data stored with us.
You have the right to request the deletion of your personal data stored with us, unless processing is necessary for exercising the right to freedom of expression and information, for fulfilling a legal obligation, for reasons of public interest, or for asserting, exercising, or defending legal claims.
You have the right to request the restriction of the processing of your personal data.
You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format.
You have the right to object at any time to the processing of your personal data if the processing is based on Art. 6 para. 1 lit. e or f GDPR.
You have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for us is the Information Commissioner's Office (ICO) in the United Kingdom.
We use the widely used SSL (Secure Socket Layer) method in combination with the highest level of encryption supported by your browser during website visits. You can recognize an encrypted connection by the "https://" string and the lock symbol in your browser line.
We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
Last updated: January 2026